Infinitus Systems Inc., the trusted voice AI platform powering more than 100 million minutes of healthcare conversations, has officially signed off on an expanded partnership with Salesforce, a partnership which makes it possible for joint customers to invoke Infinitus’ voice AI agents and automate complex administrative healthcare tasks.
According to certain reports, the stated partnership will allow Salesforce and Infinitus customers to launch purpose-built healthcare AI agents, and therefore, verify coverage for drugs, pharmacy, and medical benefits.
To understand the significance of such a development, we must take into account how Infinitus AI solutions have already made a name for themselves by streamlining healthcare and life sciences organizations’ ability to complete complex, high-volume phone-based tasks, cut down on staff burnout, and accelerate care timelines for patients.
These innovations have further allowed for organizations to manage every interaction from a single console, thus boosting workflow efficiency, supporting faster time to therapy, and addressing barriers to care.
Not just that, Infinitus also allows healthcare organizations to launch its voice AI agents from Salesforce through MuleSoft and Agentforce, bringing for them a facility to automate routine administrative phone calls no matter where they are on their digital transformation journey.Â
This translates to how, regardless of whether an organization is just beginning its AI journey on the Salesforce Platform or has already taken steps to redesign their employee and patient experiences using Health Cloud or Life Sciences Cloud, Infinitus gives them a straightforward methodology to become AI-enabled and improve experiences without causing business disruption.
“Our Partner Network is led by innovators like Infinitus who use Agentforce for Health and Life Sciences to help reduce the administrative burden on care teams and speed time to treatment for patients,” said Frank Defesche, SVP and GM, Life Sciences Cloud at Salesforce. “Infinitus is a pioneer in trusted voice AI for healthcare. The company brings a deep understanding of the payor and provider landscape, and how AI can be used safely and securely to engage audiences at scale in healthcare.”
Talk about the benefits that this partnership is likely to entail moving forward, they begin from major medical and PBM benefit verifications. We say so because Infinitus AI agents can make calls to major medical payors and pharmacy benefit managers (PBMs) to check patient eligibility, get details on patients’ healthcare plans, and review treatment coverage and cost share. This they manage along with access to restrictions like prior authorization and specialty pharmacy requirements.
Expanding upon the potential of prior authorization, Infinitus AI agents can basically call prior authorization departments to check on the status of prior authorizations or appeals requests for treatments.
Hold on, we still have a couple of bits left to unpack, considering we haven’t yet touched upon how Infinitus AI agents can seamlessly make follow-up calls to payors in the context of formulary exceptions and bridge eligibility.
We also haven’t touched upon the promise of Bypass Interactive Voice Response (IVR) and hold times, something which banks upon Infinitus’ FastTrackTM solution, capable of initiating calls to payors (e.g., for benefit verification) and empowering human users to skip IVR systems and hold times. This helps organizations big time, as far as saving time and serving more patients is concerned.
Founded in 2019, Infinitus’ rise up the ranks stems from automating, expediting, and simplifying time-consuming but critical conversational touchpoints. The company’s excellence in what it does can be understood once you consider it was recently named to Fast Company’s World’s Most Innovative Companies for the year 2025.
In case that wasn’t enough, Infinitus is also a trusted solutions partner for 44% of Fortune 50 healthcare companies.
“We meet customers wherever they are in their AI journey and fit seamlessly into their existing systems. They want AI to make things easier, not add complexity,” said Ankit Jain, CEO and co-founder of Infinitus. “A deeper partnership with Salesforce makes it even easier for the healthcare industry to adopt trusted AI agents that actually move the needle on patient and staff experience. We’re proud to deliver an agent-first approach for patient services with the ease of integrating with APIs through Salesforce.”
