Artera, a SaaS digital health leader trusted by more than 1,000 healthcare organizations and federal agencies, has officially announced a major milestone for its AI-powered Flows Agents.
According to certain reports, the stated agents have now facilitated 94% of all conversations without staff intervention at any point. They have further conducted 42M unique sessions on an annual basis, while simultaneously saving 250,000+ hours worth of staff hours per year.
In case that wasn’t enough, the technology has now also created 1,000+ distinct, AI-powered flows.
For better understanding, Artera’s Flows Agents are intelligent, rules-based virtual agents that automate routine patient conversations across a range of clinical and administrative use cases.
More on the same would reveal how technology features 70+ pre-built templates to help healthcare staff quickly tackle common use cases and automate routine conversations. You see, Artera’s customers can seamlessly search the Artera Template Library, choose a template, duplicate it, and then customize to their unique needs.
Some of the available templates available at the moment are colonoscopy scheduling, copay collections, patient review solicitations, chronic care management, appointment prep, prescription follow up, and more. .
“The impact of Artera Flows has been invaluable. The tool empowers our staff to connect with more patients in a timely manner and also significantly increases patient outreach, which has become a key driver of our sustained organizational growth,” said Humberto Cafaggi Alvarez, Central Operations Director, United Health Centers of the San Joaquin Valley.
Talk about the given technology on a slightly deeper level, we begin from its promise to automate routine communications, something which can come in handy when the agenda is to save time and boost staff efficiency.
Next up, we have the prospect of creating custom engagements. This translates to how you can build single- or multi-step, multi-day conversations to ensure the right actions are taken. Another detail worth a mention relates to how you can call upon human support whenever needed by using internal Mentions to easily call upon a team member,
Beyond that, there is the prospect of personalizing at scale, an aspect which involves integrating dynamic data via Smart Phrase integration. Here, the technology deploys simple node cloning and editing to allow for smooth personalization of message tone, as well as content to specific patient demographics, appointment types, or departmental goals.
Users can also manage responses with AI, a mechanism which guides healthcare providers to define responses they want patients to take, with AI handling “imperfect” patient responses and routing them appropriately.
Hold on, we still have a few bits left to unpack, considering we haven’t yet touched upon how you can also come expecting to trigger conversations automatically. The stated functionality relates to setting conversations, and therefore, triggering based on keywords, EMR status changes, and more, thus empowering staff to focus on care delivery.
We also haven’t touched upon an aspect revolving around measuring and optimizing performance, an aspect which packs together access to reports on patient engagement, drop-off points, and task completion rates to continuously improve workflows and drive better outcomes.
Rounding up highlights would be the availability of audit-ready communication records. These records are concerned with patient communications, response actions, and human escalations to support audit requirements and standards.
Turning our attention towards some of the possible use cases for Artera’s Flow Agents, we begin from the financial one, where the technology provides secure communication regarding bills, payments, claims and other financial topics to facilitate timely payments and enhance financial transparency for patients.
Flow Agents can further aid patient forms that cover satisfaction surveys, intake forms, and post-discharge follow-up surveys to help organizations streamline the intake process and improve the patient experience.
Customer support also stands to benefit, as the underlying technology conceives proper answers to common patient inquiries, such as password resets, directions, parking information, prescription refill instructions and other health system-specific information, improving patient accessibility and staff efficiency.
“The success of Artera Flows Agents offer early signs of the transformative power of AI in healthcare,” said Guillaume de Zwirek, CEO and Co-Founder at Artera. “By autonomously managing patient conversations, our Flows Agents empower providers to achieve remarkable efficiency, freeing up staff to focus on critical care.”
