OpenText is officially set to showcase its industry-leading ability, geared towards delivering secure communications, streamlined workflows, and exceptional patient experiences at the disposal of healthcare providers.
To understand the significance of such a development, though, we must take into account how providers across the board are up against a host of operational challenges and strong economic pressures, including fragmented communications across providers; paper-based administrative workflows; and rising ransomware threats.
Beyond that, the inefficient brand of data management has also proven to be a challenge. In fact, if we take into account one study conducted by IMO Health, only 53 percent of healthcare leaders are currently satisfied with their organization’s data quality management.
In case this wasn’t enough, staffing shortages have also emerged as a big concern in recent times. The same was made evident by 2024 Common Wealth Fund survey, where it was revealed that over 70 percent of healthcare centers suffered shortages of primary care physicians, nurses, or mental health professionals.
Talk about how OpenText will try and address these problems, the answer begin from the company’s Core Messaging solution, which is a Communications Platform as a Service (CPaaS) technology, designed to deliver unified, multimodal messaging across a variety of channels, including email, fax, SMS, voice and WhatsApp.
More on that would reveal how the solution in question makes it possible for organizations to streamline communications, enhance patient engagement, and ensure timely delivery of critical information, while simultaneously maintaining compliance with industry regulations, including HIPAA.
The next innovation set to become a part of the company’s showcase is OpenText™ Process Automation solution. This one focuses on rethinking patient care and streamlining operations through secure, straightforward workflows that, on their part, are integrated seamlessly with OpenText’s Information Archive solution.
Another detail worth a mention here is rooted in OpenText™ Fax (RightFax) and OpenText™ Capture solutions. While the former can facilitate secure digital fax transmissions and efficient document management for both clinical and administrative workflows, the latter automates the conversion of paper-based documents, such as patient charts, discharge summaries, referral letters, and laboratory reports into digital formats.
OpenText™ Capture will, in fact, leverage advanced technologies like OCR and machine learning to classify document types from both digitized paper and inbound faxes before intelligently indexing key fields that initiate automated workflows and provide improved accessibility to important document content.
Hold on, we still have a couple of bits left to unpack; considering we haven’t yet touched upon the availability of OpenText Core Fax, an enterprise-grade Public Cloud, SaaS Fax solution. The stated innovation will enable healthcare providers and healthcare payers of all sizes to keep communications flowing.
The methodology to achieve that markedly involves using OpenText Core Fax to help clinicians and hospital administrative staff easily and securely fax from their workstations, email, EHR/EMRs, mobile devices, or multi-function printers (MFPs), integrating with and streamlining workflows across the organization.
Rounding up highlights would be the OpenText™ Information Archive solution, which arrives on the scene bearing an ability to address the vast amounts of patient data across multiple legacy systems. This the solution does by consolidating structured and unstructured data from multiple aging systems into a single, accessible repository.
As a result of this, physicians, administrators, and compliance teams can quickly retrieve archived patient records, images, and financial data without maintaining expensive legacy infrastructure. The solution’s compliance-driven architecture also ensures that all archived records meet HIPAA, GDPR, and other healthcare regulations to provide tamper-proof storage with detailed audit trails.
“From increasingly siloed patient records to rapidly rising security threats, the challenges healthcare providers face are only intensifying, making it harder for those providers to fully focus on building the best patient care experience,” said Savinay Berry, Executive Vice President and Chief Product Officer at OpenText. “We are helping those providers take on those challenges by providing solutions that transform unstructured data across the care continuum into actionable workflows, enabling providers to maximize efficiency while maintaining the highest standards of security and compliance.”
