Press Ganey, the leader in healthcare experience measurement, data analytics, and insights, has officially announced the launch of its new AI-powered solutions.
According to certain reports, the stated solutions arrive on the scene bearing an ability to enhance how organizations capture, analyze, and act on feedback, thus empowering leaders to anticipate challenges, take proactive action, and drive measurable improvements in safety, patient care, and workforce experience.
More on the same would reveal how all these solutions are actually built on Press Ganey’s HX Platform. This and all the related factors tread up a long distance to help the solution leverage industry’s largest integrated experience dataset, and therefore, deliver healthcare-specific insights that drive action.
“AI is transforming how healthcare leaders drive impact,” said Patrick T. Ryan, CEO and Chairman of Press Ganey Forsta. “Our new AI-powered solutions turn insight into action, equipping leaders with the intelligence to anticipate challenges and take proactive steps that drive better care, stronger teams, and improved outcomes for all.”
Talk about Press Ganey’s newly-introduced solutions on a slightly deeper, we begin from the one focused on creating dynamic conversations. Adapting conversations in real time, this particular solution has its utility rooted in eliminating complex question trees. Furthermore, the solution can leverage language processing to effectively and instantly analyze feedback before selecting the most relevant follow-up. This marks a major departure from those standardized questions or any bid to generate open-text prompts.
An example relaying the same would be that, assuming a patient is facing scheduling issues, the solution can chip in by asking about availability, wait times, or provider access. The idea is not just to capture insights for future improvement, but it is also to trigger workflows and get organizations to act on feedback in a rather proactive fashion.
The next solution in line here is Chat with My Data, which is a conversational AI designed to deliver instant answers. You see, Chat with My Data makes it possible for healthcare leaders to ask plain-language questions and get instant insights. Hence, hospital can ask, “What are patients saying about teamwork?” and receive intelligent numeric scores, comments, and sentiment trends from patient and employee feedback. The solution can also correlate insights with staff engagement with patient experience to help leaders uncover root causes, prioritize actions, and drive meaningful improvements.
Then, we have an assortment of Summary Widgets. As healthcare leaders need fast, actionable insights from vast patient and employee feedback, Press Ganey’s AI-powered Summary Widgets make a point to distill unstructured data, including patient comments, reviews, and survey responses, into clear, real-time insights.
Not just that, these widgets can also highlight trends across safety, teamwork, and access to eliminate manual reports. This translates to how leaders can instantly surface patient feedback on physician communication at their medical practices, enabling faster, targeted improvements.
Rounding up highlights would an innovation called Open Assist. Open Assist brings to the fore a set of AI-powered prompts for open-ended responses. To understand the significance of such a development, we must acknowledge that open-ended questions do capture authentic feedback, but at the same time, responses here are often too vague to be actionable.
In contrast, Open Assist can analyze context in real time to prompt respondents with specific follow-ups instead of generic requests for more detail. For instance, if a patient writes “the nurse was helpful,” Open Assist may ask what specifically was helpful to ensure organizations receive richer insights.
“AI is not just a tool—it’s a fundamental shift in how we operate, make decisions, and deliver care,” said Darren Dworkin, President and Chief Operating Officer of Press Ganey. “Across healthcare, we’re seeing AI drive hyper-personalization, seamless omnichannel engagement, and real-time insights that enable proactive care. At Press Ganey, we’re harnessing these trends to build AI solutions that don’t just analyze data—they anticipate needs, surface meaningful connections, and empower healthcare leaders to take action at scale.”
Founded in 1985, Press Ganey’s CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research solutions are currently used by over 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and several other sectors.
